Great news this week with NSW Fair Trading launching a public complaints register.
The register currently has 20 companies on it, with LJ Hooker topping the list with 31 complaints followed by Harvey Norman with 29, AirAsia with 25 and Ray White with 23. Only companies that receive 10 or more complaints in a month are added to the register.
We think the value of this data to shine a light on systemic problems is already clear. For example, with 59 complaints in the top 20 regarding tenancy and bonds, it looks like NSW renters may be getting a raw deal from real estate agents
The register is currently state-wide in NSW but would you like to see other consumer regulators to follow suit?