Why do I have to produce a receipt for an item sold solely through a single merchant chain

[PhilT]

@rowdy1961

I have a pair of shoes that broke the first time I wore them.
They had been stored for some time

That aspect has been discussed before in the context of trainers but most modern shoes have similar susceptibility.

Any experts here on the storing of trainers/runners?

I normally purchase my trainers via online through New Balance when they have a sale as its normally 30% off. When they have sales on I don’t need a new pair of shoes but I purchase a pair to store for when my current shoes wear out. I purchased a pair a year ago and started wearing them after being stored in my cupboard in their box with tissue paper still stuffed inside. (They hadn’t been removed from the box in this time). I wore them for 3 months then last week I noticed the sole on one…

Regardless if you can show proof of purchase it will not hurt to see if the manufacturer responds favourably, as did ECCO in our case.