Over a period of 8 years the Australian Competition & Consumer Commission (ACCC) have received deluges of complaints from consumers and florists about being scammed by a particular bunch of bandits.
What have the ACCC done, the answer is NOTHING.
Many years ago, under the leadership of Allan Fels, if a complaint was made to the Trade Practices Commission (as the ACCC was known then) and in the earlier years of the ACCC, there was ACTION.
A complaint nowadays results in INACTION, SECRECY and LIP SERVICE and a failing to represent consumers and small business.
See the ACCC REPORT on this.