Welcome to the Community @Yvonne68,
Nick Scali Furniture has a bit of history first posted in this now closed topic
You might best read about your rights under the Australian Consumer Law as well as Choice advice on same. You will find many links to it on the Community regarding how to proceed in addition to the brief references in prior posts here by using the Community search tool.
If you are not ‘going formal’ in writing/email, following the Letter of Complaint process, you are engaging in idle chit chat not getting your problem resolved.
Please update how you go once you do that, and please post back if you need specific guidance.
It is always best to perform due diligence on companies before rather than after becoming a customer but it is not easy to separate the good from the bad from the questionable. For example if you check Productreview’s web site for anecdotal reviews it appears to be an overwhelmingly good experience all around, but there are many unhappy reviews also. One needs to read between the lines on all reviews not always take them at face value. There is another topic that might be interesting for you, not suggesting those glowing ones mentioned are anything but the real opinions of those who posted them.
