I bought a Canon Pixma MG7765 printer less than two years ago. I had previously replaced the large black, and blue cartridges with no problems. A few weeks ago I decided to replace the other cartridges (pink, yellow, small black, and grey) as they were running on empty.
When I inserted the new cartridges, only the grey cartridge would register. Unless all the cartridges register the printer is rendered useless. You can’t even perform scanning which doesn’t even require ink. So I returned the other cartridges and received replacements. Again the small black, pink, and yellow cartridges would not register.
I contacted Canon service and after trying all suggested fixes was told that the printer was out of warranty and would cost more to have it fixed so to just throw it away and buy a new printer.
I questioned this, mentioning the printer was less than two years old and surely there was a way to fix it but they kept insisting that I just throw the printer away and buy a new one. I explained that I am on limited income and can’t afford to go throwing out electronics and buying new ones. I also questioned the environmental impact of disposing of the printer plus the environmental footprint left by Canon in the manufacturer and transportation of equipment with limited life. Ended up that Canon could not care less about customer service or our environment.
Been wondering if anyone else has had such a response from Canon.