I have been a fan of Canon printers for over a decade. But… My laser printer stopped feeding paper just after I’d spent $175 on replacement ink cartridges. I live in Townsville, the nearest Canon service agent is in Cairns, 300+ kms away. So I decided to replace the printer, and based on the Choice reviews decided to ignore my growing disappointment with Canon bought a TS6160. After a few weeks here’s my experience.
The printer controls are very difficult to understand and the online manual is no help. For instance setting the main paper tray as the default for platter-based copying required several calls to Canon’s supposed online help, and several emails. The printer was defaulting to the rear tray and then assuming the copy was a photo, on photo paper, and copying was extremely slow. I still do not have clear instructions to be able to repeat the fix should it be needed. The "fix’ also included repeated instructions from Canon to turn the machine off then on, to force a start of the menu hierarchy from the home screen.
Canon’s supposed on-line help using Chat is farcical. A robot (or a robotic human) takes the call, and eventually transfers the issue to JustAnswer for which a $5 fee is charged. I have been charged even though I was never connected because the JustAnswer logon screen would not recognise my mobile phone number format.
Generally, the printer is OK, but has some very annoying quirks, like the printer touch screen has to be horizontal or nearly so for the printer to work, and that makes it difficult to read; it’s also very sensitive to touch or swipe, and the menus can become cyclical when a swipe is interpreted a a touch.