mark_m
23 October 2023 20:29
40
Hi @GilesFairmont - your post has been moved to this topic sharing related examples of poor service by Aramex. It may assist you to scan through this and two similar topics for suggestions on how to proceed.
Are you confident the contact you have with Aramex is reliable? IE not a scammer. For Aramex a possibility is they are also being wary of your contact, especially if the details of the shipment (consignment number etc) do not match in their system in some way?
Other topics.
My company used to have a contract with Australia Post and the experience was generally quite good. Subsequently they cancelled our contract as we didn’t meet their volume requirements and we ended up with Fastway around 6-7 years ago.
First the good: our local courier drivers have been brilliant—conscientious, communicative and hard working. Though I suspect they earn little.
Most parcels do in fact reach the customer without issue, but a significant number are lost/damaged. You kind of h…
I purchased an item from ebay. The seller sent it using Fastway Aramex. The last scan is 8 Dec in Sydney (destination Melbourne). The Aramex web site shows Melbourne is seriously backed up. A query to Aramex has not been responded to in their service level time.
I contacted the ebay seller asking for a refund and that they should make a claim for their loss to Aramex. That process has a few days remaining to play out.
edit: The last scan remains 8 Dec in Sydney but the item was delivered…
I am right now dealing with a delivery via Aramex that is driving me up the proverbial wall. Order went in to Dick Smith/OneShup via website on 8 Sept. Fortunately I paid with Paypal, as will become clear. Notification the item was shipped next day.Tracked as being in Melb, 30 Sept, tracked to be in Sydney. First alleged attempt at delivery was Monday 11 Oct, with a card allegedly left (not that we could find) then 7;08 am 12th Oct. We were home, no sign. Rang Aramex then, told they would try ag…
