I purchased an item from ebay. The seller sent it using Fastway Aramex. The last scan is 8 Dec in Sydney (destination Melbourne). The Aramex web site shows Melbourne is seriously backed up. A query to Aramex has not been responded to in their service level time.
I contacted the ebay seller asking for a refund and that they should make a claim for their loss to Aramex. That process has a few days remaining to play out.
edit: The last scan remains 8 Dec in Sydney but the item was delivered this afternoon, 20 Dec. ebay case closed. The delay was compounded by their [not a] tracking system. @Laurel128, a few courier services use local contractors for delivery and sometimes none will take a delivery if there is not enough money in it – the package languishes until there is another for that area or management gets on the case. Tracking? Chuckles.
Depending if you want the item from that seller you could similarly advise the seller you want a refund and if not forthcoming contact your card issuer for a chargeback for non-delivery. Unless you specified Couriers Please and it is thus on yourself to deal with Couriers Please, this should be on the business to make good and get their own restitution.
Both Couriers Please and Fastway Aramex have dated mentions on the Community, none being very flattering.
