Just dredging up this thread from last year.
We’re currently booked to have a family holiday in Sydney soon and we chose to fly Jetstar, simply because with 6 of us, we can’t afford non-budget seats both ways.
So we booked our tickets, paid the extra for our seats to sit in (on top of the price of the initial tickets), made sure we booked our luggage allowance in advance, etc, etc. Basically we have everything covered and paid for that we need with these flights.
So yesterday and today I received almost identical emails from Jetstar which looked like this:
They’ve managed to untick a few boxes on their reminder which makes it look like I’ve not actually got my luggage allowance paid for.
Just double checked my flights and the luggage has actually been upgraded and paid for at the time we made our initial purchase.
A few weeks ago we had an email which also had the Choose your Seat box unticked, even though we’d already paid the extra for the things. I think the only reason it’s ticked this time is because the Mrs decided that the seats I’d picked weren’t the best for us, so I changed them online, which surprisingly didn’t cost me any extra.
It would be nice if they’d actually tick boxes where they’re meant to be ticked instead of making customers think that something’s gone wrong and they have to book the extras again (although the seat option isn’t an extra. Even if you let the airline pick the seat for you, you still get charged a small fee for the privilege of actually having a seat to sit on once you’ve chosen which flights you want.)