CHOICE membership

With NBN, distance from node determines speed


#42

I kinda feel like it should have “, Sol”, appended… which depending on your age might be incomprehensible to you :wink:


#43

The new alphabet technology FTTC is being rolled out, still not FTTP but. You are still done by if you already have FTTN, and too bad if you have HFC, or are in an area that is deemed too costly so you get 3rd world anyway.

Still uses copper but only from the property to the pit.


#44

More back peddling, now with fixed wireless.


#45

My area is slated for FTTN. But as I repeatedly point out to NBN Co and iinet there are as yet zero FTTN cabinets in my street.
The ISP is getting quite pushy: I maintain that the NBN website etc says I have “until Feb 2019 to switch from ‘copper connection to Naked DSL’ to 'copper connection to an NBN kerbside cabinet” but they reckon I could be “disconnected at any time, and you must … now”
My response is (a) there are no cabinets in my street, and (b) when they tell me the ID and location of the cabinet I will be connected to for FTTN then I’ll believe them and do something about switching

(I have repeatedly asked both NBN Co and iinet in writing the question “what is the ID & location of the FTTN cabinet you are going to connect me to?” I have even sent them ID numbers of some cabinets that are in other streets in the suburb to choose from, which they refuse to do).
Both parties refuse to answer; and my response to them is that if they incapable of working out the answer to that question then they are incapable of making the connection to somewhere they don’t know).
Impasse …


#46

We are on an Internode NBN Gold 50 Mbps plan and we are 400 metres from the node. The copper wire, which would be around 20 years old, was starting to become noisy before we switched to the NBN around 2 years ago.

I just ran the Ookla Speedtest once again and the results were Download 47.56 Mbps and Upload 16.97 Mbps at 3:54 PM on a Sunday afternoon.

It is around 2 to 4 times what we could achieve on ADSL 2+.

I can’t complain.


#47

Assume you know the node cabinet might be up to nearly 1,000m of copper distant and it will be located on the copper network between the exchange and your house. Any node further down the road and away from the exchange is no use to you as your copper will not run past it.

Good luck getting configuration details from the NBN Co. It is probably legally protected information or subject to a security assessment.

Your ISP/RSP should be able to tell you how far you are from the node as it affects the speed they can offer?


#48

That is exactly what I told my ISP (iinet) last week (again).
And they are adamant that they haven’t got a clue.


#49

No doubt about it. Revealed in this story are some interesting statements from the NBN Co.

One key statement attributed to the ACCC,
“As we’ve said previously, we expect RSPs to provide consumers with accurate information up front about the Internet speeds they can expect to receive, and then deliver on those promises,” Sims said.
“NBN Co provides retailers with estimated attainable line speed data prior to an order being placed over the NBN access network,” an NBN spokesperson said.”

At the very least iiNet should be able to confirm the available line speed. Rod Sims has said so!

We are still to hit the brick wall you just hit? The NBN Co may still wonder why customers are so loath to switch once they do have a service available?


#50

They are one of many, apparently, who don’t have a clue and have no idea how to get one regardless of anything except their ‘plans’. Such a great program is the NBN assuring nothing but the best fit for purpose infrastructure and product and retailer relationships. Oops fell off my chair again. :smiley: :smiley: :smiley:

Was he speaking whilst boiling his spaghetti fuelled arsenal?


#51

This is a NBNCo problem not an RSP based one. See my response to your reply in another topic:


#52

and @vombatis reported he unsuccessfully tried to get information from both, and as you foretold in your answer in the other thread,

My sympathies and a bit off topic but I understand the frustration because NBNCo often seems to work in a parallel universe to a universe not yet discovered. I just got off the phone with them and the disconnect in what they would (could?) tell me was near breath taking. Basically NBNCo think I have HFC to my house but I do not and the contractors tasked to do that have been and gone on my street with every address on my street needing attention in their work orders except mine.

After circling the problem and getting no where, I restated the situation and how reality and NBNCo information disagree, and closed with ‘It appears the only thing you can tell me is I need to trust you and if it is not connected when general availability for my area is announced in June 2019, I need to ring back and it might be another 6 months to get the HFC to my house, right?’ NBNCo rep replies ‘yes’.

Bottom line is you can trust them or not, it will work out the same. Many of us are apparently sharing the joy :roll_eyes:


#53

A FOI request (lodge one with NBNCo) can usually elicit an answer when it is non forthcoming in any other way as since 11 June 2011 the FOI Act applied to the Company and the nbn itself. Also a complaint to ACMA is a worthwhile effort (this will generally not get an answer but it certainly adds to the NBNCo growing list of complaints) as it will influence what will happen in the future re legislation and processes.

Contact with the Telecommunications Industry Ombudsman may not get a response either but it will add to the list similar to the ACMA one. Then there is the contact with the Ministers responsible for Telecommunications (Senator the Hon. Mitch Fifield, Senator the Hon. Bridget McKenzie) and the local Federal members both Senate and House of Reps can yield fruit.

While these processes are/can be cumbersome they may get a better response than what has already been forthcoming. When contacting the NBNCo it is always useful to do it in writing/email as I note @vombatis has done and add in that if no response is forthcoming that the request under FOI will follow (which may be different to their past communications). As a consumer give a reasonable time frame for response eg 7 or 14 days (5 or 10 business days) and if no answer fire off the FOI.

Node information may be treated as sensitive information and could be withheld under those provisions but I think that is a bit of a stretch unless you were asking which Node supplies the PM’s house or similar high profile person or business.

Again as I mentioned I would start the NBN connection anyway by getting the connection at the lowest “guaranteed” speed ie 25/5 for most connections. Then step up the tiers until a limit of speed had been reached…most FTTN/FTTC should get to the 50/20 tier and a smattering of others may get the 100/40 and a small group will be at or close to the 25/5 package as their limit.

Trying to get speed info before connecting is generally not productive for reasons I have outlined previously.

If FTTN, it is no better to know where the node is before connecting than after the connection has taken place. The node may help get a rough idea of possible speeds but the reality of how the far copper travels to your home can be much longer or in a worse state of repair than what the node’s placement can indicate.

If the travel is much further or the copper is too degraded a user may think to sign up for 100/40 based on placement. This may achieve 50/20 or 25/5 and as the guarantee is only for 25/5 then the user won’t get any rectification of the line and will just have to reduce their speed tier. The outcome will be that the user has paid out for a 100/40 plan in the first month rather than a 25/5 or a 50/20 plan. The unlimited traffic is probably the more important issue when signing up and determining the traffic needs eg do you want/need unlimited traffic or is some set limit a better choice. Speed then is something to mull on after getting the package.

If FTTP or FTTC then the speed may be something to consider before signing but @vombatis seems to be indicating it is a FTTN area and so my advice is sign up at 25/5 and see if more speed is attainable after rather than expecting to know before line length or quality is known. Once connected on FTTN then a more accurate line length (or the “determined” line length) can be ascertained by the RSP when they can conduct proper testing of the connection.


NBN HFC Service Connection Delays and Performance
#54

Our Internode Gold 50 Mbps service was working intermittenlly on Friday and Saturday so Internode arranged a technician to repair it today.

An NBN technician found that our connection in the pit out the front of our home was very badly corroded to the point of failing and he fixed it.

As previously posted, I had beleived that it was failing as our old analogue telephone service was noisy before we changed over to the NBN.

Despite the noisy line and being 400 metres from the node, we still managed to achieve close to nameplate download and upload speeds for the past couple of years.

And we certainly can’t complain that it was fixed on the next business day after we called Internode.

Well done Internode and NBN.

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#55

A quick update. Whilst I was at our local Coles this afternoon, my mobile rang.

It was the same lady at Internode who I spoke with on Friday afternoon.

She called to check if everything was now working correctly and said to call back if we have any further problems.

And the problem was not caused by Internode but by the ageing copper cable and connectors in the street.

How good is that for telephony service in this day and age?

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#56

Nice to hear you received good customer service :+1: