Everyone who has a failed appointment (missed sounds too nice) should ring and email their local Federal MP and their Senators for their State as well as the two Ministers responsible for the NBN & NBN Co plus add a complaint to the TIO. ACMA specify the TIO as the Ombudsman service responsible for the NBN in response to @samwardill “annoying that TIO refuse to handle complaints about nbn connection” as I quote from ACMA’s website “If you have a complaint about the installation, connection, repair or operation of your internet and/or telephone service supplied over the NBN, in the first instance contact your retail service provider. If your complaint is not resolved to your satisfaction, you may then contact the Telecommunications Industry Ombudsman (TIO). The ACMA has also developed an extensive guide on how and where to make a complaint.”
Regarding the addresses and contact info re the Ministers, TIO and advice I gave regarding NBN services in another topic:
ACMA has whole pages dedicated to the process of installing & the expectations of Consumers re NBN https://www.acma.gov.au/Citizen/Phones/Landlines/The-NBN-and-you & more precisely about complaints at https://www.acma.gov.au/Citizen/Phones/Landlines/The-NBN-and-you/complaints-about-nbn-services
So the email complaint you send to your Fed Reps & the TIO is also worth lodging with ACMA via this email address info@acma.gov.au (just add the address as a CC to your email).
