Last Friday a term deposit matured. I did not roll it over. There have been several examples of bad behaviour by the bank as it relates to me trying in vain since 13/01/23 to withdraw the funds.
Rather than go through the whole saga, at this point I have one question:
Yesterday the funds were said to finally be made availble. I asked for a bank chq to be issued for me because of problems with online banking. The problems are the bank’s not mine. It was agreed I would visit a certain branch today for the bank chq.
Today I visited and was asked to sign a withdrawal form (it’s for a significant amount, so I took care at reading what was written on the bank’s unique form) and I signed. The cheque production process had begun.
By this time the bank officer took the withdrawal form I signed to her boss to countersign.
15 mins later the young bank officer enters the room and I’m told “the cheque did not come out correctly so we need to issue another cheque”. She then leaves.
Frustrated at the lack of professionalism exhibited, I waited patiently until I was interrupted: first the bank officer and then separately her boss, the acting manager. Both asked me to sign a second withdrawal form for the same amount. I noticed it had a different cheque number on it.
I declined signing because then there would be paperwork for two different withdrawals of $X each, a total of $2X when I only wanted $X and the chq would be only for $X.
The manager made clear at first politely and then with a stern attitude that the cheque will be for $X not $2X and the cheque is being redone. This means, she added, if I “do not sign the second form as was requested by the bank officer and then her, I will not get the bank cheque” not today not tomorrow.
I said “I will not sign twice as that would indicate I withdrew an amount significantly different from what you even say the value of the cheque would be”.
10 mins later, while I was emailing my branch manager with the latest installment of this saga, the mgr came up to me and not in a friendly manner. She proceeded to rip a cheque in front of me. This presumably was the cheque she would process through the printer after I signed again a withdrawal form.
Question: I signed one withdrawal form. It was countersigned by the bank officer and her boss. I was not given a cheque. Can I be forced to sign again - and who knows, maybe again AND again - in order to obtain my money? I am not comfortable signing multiple withdrawal forms totaling, so far, twice the quantum of the value of the single withdrawal I seek.
I bank with several banks and never seen such demands placed on a customer.