OK. It took a while. We live in Warrnambool. 90m from a node. Aussie Broadband was chosen. NBN connected on the date agreed. Then:
Problem 1: Old Foxtel Hub, despite being described as NBN Ready on the NetComm website, proves to have proprietary firmware preventing connection. All that useful technology hidden behind a software gate.
Solution 1: Buy the Aussie Broadband modem/router.
Delay: 3 days.It works. On 50/20, but getting 22/10. Better than before. Can bridge to the Foxtel Hub for better WiFi
Problem 2: Speed good enough for VoIP (previously not). but landline now disconnected.
Solution 2: Send request to mynetfone to port my landline number from Foxtel (aka Telstra).
Problem 3: Old number is inactive on disconnection. Must be reconnected.
Solution 3: Call Telstra. 3 agents sequentially consulted.
Problem 4: Email from Telstra welcoming my "new account."
Solution 4: Call Telstra. 2 agents sequentially consulted (if you don’t count the computer at the beginning. I just press #### and that gets me a real person). Agent cancels new account. Informs me that the old number is still in my name and will now float for three months, so we can port it.
Problem 5: Aussie Broadband modem dies.
Solution 5: Send me a new one. Buy a Nighthawk and keep AB’s as backup.
Delay 5: 3 days. Speed the same. WiFi better still. Great.
Problem 6: Still no ported number. mynetfone contact me and suggest I give Telstra a hurry-up. Yeah, that’ll work.
Solution 6: More than an hour on the phone in three different calls. Finally get the “Lead Agent Number Porting” in Manila. Yes, they can sign me up to a new account. I don’t want a new account. Yes, you can port the number over because it is still in your name for many weeks. In my name, but not mine. Have to set up as a new connection. Then Telstra will charge a disconnection fee of $100 when ported.
Good-bye old landline number.
Fool me for thinking that Telstra might imagine that some people would still want their old number AFTER it was disconnected by the NBN, and might have modified their charges and their systems accordingly.