I emailed my ISP, ANT, yesterday morning using my phone as a hotspot (Optus mobile data), due to the NBN satellite being down again, since 6pm the day before. No direct response, but shortly afterwards I received this notification:
You have received a new notification!
We can confirm that there has been an Australia-wide NBN LTSS Sky Muster network outage that commenced 27/02/2017. All Sky Muster services NATIONWIDE were unable to connect to the internet (with the outage also affecting VoIP services connected via Sky Muster). We are currently awaiting advice from NBN Co. due to the cause and resolution. It appears majority of the services are being restored this morning. In the meantime if you are still not connected, please refrain from calling the switch as lines are currently congested, perform a powercycle on your NBN modem, this means actually removing the power cable from the NBN modem and leaving it out for at least 30 minutes
30 mins to power cycle, and you have to unplug it, not just turn it off … what strange nonsense is this?
I find that turning the power point off for 10 or 15 sec, not unplugging it, works just fine.