NBN failure in Alice Springs over the weekend, all customers for just over 24 hours. A single outage (northbound fibre) dropped the whole town off, and possibly others. Based on maps I've seen, backhaul paths go north and south with an eastern path through Queensland, so it's not clear how anything less than local cuts north and south of the town would result in complete isolation. Based on the lack of information available and the scant weasel-words from NBNCo with an explanation that doesn't fully stack up and conflicts with rumours currently circulating it seems there is more to the story. Luckily there are still many on POTS, but imagine if this happens when everything is NBN reliant ...
Internode's outage advisory:
Some NBN customers in Alice Springs and surrounding suburbs may be disconnected and be unable to reconnect to the Internet. Affected customers will be unable to browse the Internet or check emails.
Please note that affected Nodephone customers will be unable to place or receive calls.
A fault has been lodged with our network partner for further investigation.
Update 12/02 23:00:
Our Network partner confirmed that a Fibre cut in the area affected aggregate services. Fibre fault has been rectified and services are now online
From local ABC Facebook page:
Statement from NBN Co regarding the Alice Springs outage affecting 4,500 customers.
12 February 2017
Alice Springs notification of outage
The nbn network suffered an outage in Alice Springs last night and technicians are currently working to restore services as soon as possible.
It was an unusual timing of two simultaneous faults that caused the outage – one due to heavy rain in northern Western Australia, and the other because of a line error north of Alice Springs.
Technical experts have been deployed to both sites and we are hopeful of restoring services later today.
We apologise for the inconvenience this has caused those connected to nbn’s fixed line service in Alice.
Corporate Affairs Manager NBN SA/NT
Apparently the cut in Western Australia was in Ravensthorpe, which doesn't seem very 'northern' (it's near Esperance).
Hardly a high availability network ... if it were just Internet I'd not be too concerned, but when it's soon to be all things comms its more than a little worrying.
Edited to add: interesting to see the NBNco Facebook page ... lots of customer comments ...