So many topics on the NBN it’s hard to pick where to put this.
I have business broadband (Digital Office Technology) from Telstra… great name, shocking product. When it was installed I was sold it as 20Mb up and down… impressive… but it wasn’t. The most I ever got was 1.2 up and 12 down (2 Mb less than the ADSL2 I had before). Needless to say I’ve never been confident the NBN would be able to provide the speeds they advertised so have been holding off to see what happens.
The initial sell was ultra fast speeds. Now ultra fast to me would mean, well, ultra fast but truth is something a long time lacking in advertising. So when the NBN came to town and set up their little caravan to inform the community about the “NBN” I asked them what speeds I would get. “Up to 100Mbps down and 20Mbps up” (This came with a satisfied smile). I pointed out that that seemed pretty damn slow but the inane smile didn’t budge.
Move on to today… I receive a call from Telstra (apparently) warning me that I will soon be cut off and that I need to order my NBN as there is a waiting list and I may not get connected before the cut off but that they can offer the new NBN at the same rate I’m paying now. I asked what the speeds were… “Up to 40Mbps down and 4Mbps up”. I of course asked him to repeat himself and he did (same surprising answer). I told him about being told 100/20 and he said “If you have a recording of that then you should go to the Ombudsman”.
Wow… there are so many things wrong with this picture.
- How can ADSL be cut off when NBN still has people on a waiting list?
- How can we expect to get any type of guarantee on speeds (as that is basically what we’re paying for) when the NBN keeps changing the goal posts.
- Are we supposed to record all our conversations now… oh wait, isn’t that illegal!?
- How can city folk pay the same as regional folk but they get MUCH faster NBN?
- How is anyone supposed to be able to use cloud backup services for business on a 4Mbps upload?
It is seriously time for a consumer built communications system joining communities rather than corporations. Australia, you’re being screwed… again.