Thank you for the link to ACCAN's response. I have not yet made a thorough study of it but from my perusal CSG and Priority Assistance still stand out as issues that may not have been adequately addressed.
CSG in many cases is required to be waived to get a NBN connection from providers. I have not collated numbers on who require waivers yet but I will attempt to do so as soon as I can. ACCAN certainly respond to CSG concerns when an RSP provides it but (and I may have to correct this on deeper study) have not addressed the propensity for RSPs to require waivers and thus not offer any CSG to their clients.
The Govt response does make a statement about these waivers "A number of retail providers ask their customers to waive the CSG. In these circumstances, it would be inappropriate for rebates or compensation to be paid to retail providers unless effective pass-through mechanisms were in place to ensure payments flowed through to end-users. The ACCC does not have the appropriate regulatory powers to deliver this, which underscores the need to consider service standards across the whole chain of delivery.". Of course the desire behind this is to limit the cost to the NBN when it fails to deliver to a service standard, ie if the RSP requires waiver of GSG by it's customers then nbn Co will not compensate an RSP when it fails to meet a standard under it's WBA3. It also acknowledges the ACCC is powerless in reality to require RSPs to remove these waiver conditions. I see this as an abhorrent situation for consumers.
This desire to reduce or remove compensation to RSPs who have waiver conditions will further impact consumers as the nbn Co will have no real incentive to fix any fault that is affecting that RSP. So what is needed is that CSG, or whatever incarnation it will take under the NBN must be set as a universal right for any consumer and the ability to have waivers should be withdrawn in light of that universal right.
This somewhat flows on to Priority Assistance (PA), in that if a waiver is in place there is no penalty for un-timely repairs/reconnections or alternate service provision if a NBN service fails. Also almost no RSP has any requirement/obligation anyway to provide a PA under the current legacy system and this has on-flowed to the NBN. Optus have removed their PA type service and I see this as them using the changeover to the NBN as a reason, impetus, or incentive to do so. In some ways you can't blame them as now most faults will occur due to failures of the NBN infrastructure over which no RSP has any real power to rectify.
This problem of fixes to faults is also impacted by the " below 90% service standard" rule which means an individual could have no service but an RSP may receive no compensation and the nbn Co would have no incentive to fix a fault because the NBN service provision to the RSP overall is above that 90%. Why then would an RSP, unless legislatively required to do so, provide either a PA service or a CSG to their customers.
Anyway I think I need to let the information percolate a bit more before I add to my diatribe.