As most of you are probably aware by now, Telstra has upgraded the plans for their existing NBN customers, by either doubling their monthly data allowance for the cheaper plans or by giving unlimited data to the not so cheaper plans. What they're not doing is also adjusting the price of these plans for existing users to reflect the new plans that are now available.
We had our new bill yesterday for the updated service, which now gives us unlimited data and as always gives us access to Telstra TV, which we rarely use. We are still being charged $149 per month for this service, even though new customers who sign on to the new plan that gives the exact same service only have to pay $99 per month. That's a $50 per month difference, although the new service doesn't include free phone calls any more. Still, we don't use the home phone for phone calls anyway because we all have pre-paid mobile phones that we use instead. Even if we did make an occasional call, it wouldn't come anywhere near the $50 price difference.
So I contacted Telstra today and they said they could change our plan to the new cheaper one and that the only difference would be the pay-as-you-go phone calls. Again, we'd never make $50 worth of calls on the thing in a month anyway, so it's a huge saving for us. The only other change was that we had to start a new 24 month contract.
If anyone else has had the upgrade and is wondering if they can get a cheaper service from Telstra that gives them the same services they're already getting minus the free phonecalls, their new plans are available to view here https://www.telstra.com.au/broadband/nbn/plans-bundles#24-months
Yes, we could probably find even better deals with other service providers, but where we live Telstra's the best option for us in that it's reliable, surprisingly they managed to get over themselves in our area and the service works perfectly now, and if we do have problems they have local technicians, whereas other providers seem to have their technicians only on the mainland which isn't much use to us here in South East Tassie if there is a problem that requires them to send someone out to have a look at everything.
So for those of you who do use Telstra as their NBN service provider, if you've had the upgrade, check your current plan against Telstra's new plans and see if you're getting ripped off or not. You just need to figure out if the price of your monthly phone calls will make it worth the change or not for you.
Also, if you have a pension card you can also get a $15 per month call allowance from them, which they failed to tell us about when we first signed up on the old plan, even though we told them we had a pension card number at the time. So we're actually now saving $65 per month after fixing that oversight as well. That's quite a big difference.
Edit: I've just had a look into the hidden fine print and apparently our monthly speed boost is now costing $30 per month instead of the $20 per month we were paying on the old plan. This information was not provided to me by the Telstra person who was handling our case at any time when she was changing our plan over for us. The new plan still works out cheaper for us per month though.