It is very poor business practice to increase subscription/plan/package pricing without notifying the affected customer. In today’s age, there is no excuse. Well done for following Teltra up and seeking resolution.
Telstra recently increased prices fir its mobile customers. Details can be found here:
Belong is a division of Telstra. Mobile service appears to be restricted to the Telstra Wholesale network but with full features while many MVNOs still only offer 4G.
We use parts of Telstra’s mobile network and reaches more than 98.8% of the Australian population (and covers more than 1.6 million square kilometres of Australia). You can access our 5G network on all our current in market plans, which reaches at least 75% of Australian population.
It appears Telstra is one of the many ‘never enough profit’ companies operating as a good capitalist enterprise. No suggestion of malfeasance, just a comment on ‘the system’ most of the western world cherishes.
The shareholders and executives compensation are paramount. As for the rest? One has to wonder if this trend might finally break capitalisms back when there is no more cake to be eaten.