Thanks @SarahAgar. I wasn't aware there was a register.
Here's an anomaly in the questions:
"Should Fair Trading change the minimum number of complaints required before a business appears on the Register?
Currently, a business appears on the Register if Fair Trading receives 10 or more complaints about it in a calendar month.
Not sure "
If you select Yes, then the following questions drops down:
"What should the minimum number be and why?
Between 11 and 15
Between 16 and 20
21 or more "
There is no option to lower the number of complaints in a calendar month.
In my opinion if Fair Trading receives a complaint every three days (10/mth), about a small business there is something seriously wrong. Perhaps for a large retail group, that may be OK, but there is no correlation to the business size here. There should be.
The register should be on line. There could be some significant complaints which don't see the light of day for three months or more because of the publishing gaps. It would be much fairer to have it constantly updated.
This looks like a rudimentary spreadsheet. It needs a full blown on-line database to be built up with a lot more information to make it useful. It needs to be sortable, and a historical database built to permit searching, for example for phoenix operations, or for entities that don't abide by the ACL.