Currently, NSW Fair Trading is the only consumer law regulator publishing details about the companies it receives the most complaints about, on a monthly basis, via its Complaints Register.
You have the opportunity to show that the public supports this initiative by providing comments via a survey you can access here.
I think the Register is a fantastic initiative, and would love to see other regulators adopt a similar approach. It provides a strong incentive for businesses to improve their complaints handling to keep their name off the Register, and it is also a source of valuable information about really dodgy businesses who keep topping the list (Viagogo and Android Enjoyed, to name two that CHOICE has received complaints about).
I would encourage everyone who wants to see more complaint data published to fill out the survey. Peak business and industry groups will be making submissions, and some of these groups have strongly opposed the Register in the past - there is a real need to make sure consumer voices are heard, too, to help ensure the Register isn’t watered down.
CHOICE will also be making a formal submission, so if you have any more detailed feedback or comments on the Register that you’d like to share, please comment here - thoughts from the Community are always welcome!