Scam or reality in the hellomobile.com.au closedown?
Amazingly, google search concerning Hello Mobile closedown proved to be absolutely futile while attempting to discover an official confirmation or at least to come across the pertinent chat online… mentioning hellomobile.com.au outlandish closedown. Meanwhile thousands of users predominantly seniors who relied on the low-cost telecommunication (prior abandoned during pandemic as public access to the interned ceased), now are compelled to search for the viable alternative.
A mission impossible as the ruthless, predatory operators, had a frenzy feeding on human misery. Unnoticed apparently by the hoodwinked watchdog organisations. Casualties of Telstra revelations emerged often, while the untouchable Optus got away with the perpetual crime perpetration over the years. As a result, voiceless seniors such as myself, ended-up devastatingly ripped off (unnoticed apparently by the perfidious members of parliament).
Elaborated in the emailed complaints to email@example.com on 14-04-23 and 27-04-23, due to the highly inflated level of data usage! Further emailed protest on 03-05-23, raised concern due to the imbedded fictitious (SVOD) streaming video on demand services, STAN video on demand subscription and the lastly emerged SVOD_NETFLIX within my data usage. Although never requested within my plain prepaid plan… nor ever used… any of that.
Surreptitiously nevertheless a hefty data deduction on the false pretences persisted to bleed my credit. “Standard GPRS charges apply to navigate to YouTube”… such an unsettling claim seem to be quashed by the ZERO RATED GPRS. Obviously, applicable clarification of such a technical jargon is essential. Encompassing the prominent PRECONNECT mode. Whatever that supposed to mean?
Capitalised undoubtedly to eclipse the vital info within the user’s account (details of which have been deliberately faded out). Scandalously in arrears for days, lately stretched to 5 days. Ultimately updated few records disappeared shortly afterwards. So much for the browsing history statistic, courtesy of the devious modus operandi. Still daring to claim: “Your usage is typically updated within 4 hours”.
Exacerbated by the awfully tiring perusal at the Optus user’s account. Deliberately spread over several pages by Optus while its animated gimmick announced: “Retrieving your information”. Whatever it takes to discourage browsing by user. Culminating in a fleeting glance at few figures, instead of having full access to data usage history. Intended surely to preclude any attempt to reconcile all the bits and pieces.
While their crude animated meter (containing data balance display) lacked the crucial time-n-date indicator. Thus, no way for user to know the actual data usage status (courtesy of Optus scam-artistry). Viewing of which is hindered by a lengthy log-in process, involving verification code retrieval from the hellomobile phone, now in jeopardy. As according to the (inaccessible to google search) superimposed notice at the hellomobile.com.au website, an end of Hello Mobile service loomed on 01-07-23.
Consequently, Optus network that supplies my wireless modem via Optus Data SIM (feeding my laptop), to operate without any oversight on my part. Due to ceased access to my Optus account. Anyway, my exertion to confront the disparity in data usage has been futile. Thus, having no choice but let the remainder of my prepaid plan to expire. Not before being solved next hurdle, as in spite of having my prepaid plan, predatory Optus set it default in an auto-renewal mode (whatever it takes to extort more money from the fleeced seniors).
To avert which, one got to be savvy enough to locate the settings buried within the Optus app. Which becomes inaccessible, once the prepaid term expires. So, it’s a vicious circle all around. In fact, impossible to proceed without having access to the user’s account, to download Optus app. By no means it has been solely my bad luck, as the product review sites are amassed with the casualties of Optus cries for help.
Utterly devastated user
Robbed Senior Citizen
22 June 2023