(apologies for the length of this reply - once I started getting it off my chest, I could not stop)
This is just another sad story regarding Qantas flight credits.
It all started well enough when, due to the Covid situation, I decided to book our economy class return trips from Sydney to London using the Qantas Flexible fare option.
I did not mind paying more than the normal prices as I was buying some insurance against having to change dates or cancel.
Sure enough, I changed the dates twice and although there was no charge for this service, the available flights were $250 more expensive the first time and $500 more expensive the second time. At the time I shrugged this off as availability due to increased demand.
Finally, because of the escalating Covid situation in the UK, I cancelled my flights until the situation settled down. I received a credit voucher for the full amount of $7,500 (yes, that is a lot of money for 2 economy return flights).
Now for the really sad part.
When I finally decided to re-book on-line, I dutifully put in my credit voucher number but only received the offer of flights costing many hundreds of dollars more than my $7,500 available credit.
I thought “that is weird”, so I tried re-booking without using my credit voucher, and low and behold I could get my flights for a total of $3,600.
I did some research on the internet and reread the Qantas Terms and Conditions. The Qantas answer was basically “tough bananas mate, we make the rules and you have been done over”.
I could almost have accepted the result, if I could have used up all my credit for the flights. But I could not. There was no way the Qantas system was going to let me use my credit without spending more money for extremely expensive economy flights.
So, I booked my cheaper flights and kept the Qantas credit which expires at the end of 2023. I am hoping, but not expecting, that Qantas will voluntarily or be forced to do something reasonable with their Customer’s credit.
Wondering whether this was all a bad dream, I have just been online to check Qantas flights to London for October 22.
Without using my credit voucher I can get return economy flights for 2 people for $3,816. This is using the normal Qantas online booking website.
When I use my credit voucher, the Qantas system takes me to a special web page for redeeming credit. In this case it offers me no economy flights as they are all less than my credit voucher value. The cheapest flights it will offer me are Premium Economy Saver. Total value $10,550.
So, effectively, Qantas wants to charge me another $3,000 to redeem my credit. Qantas has my money, but they will not let me use it in what I consider an equitable way.