Last night oven on, glass shattered out of no-where, was simply grilling and waiting. Shattered in tiny little pieces, very strange to hear and see. Was the outside glass of a Euromaid Model No EGE9TS. Only 3 years old (2 year warranty). Frustrated as expensive oven (for us) but pleased with 3 children that nobody was injured. Was installed by a professional as part of a kitchen renovation.
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Even though it is out of warranty, you should still contact Euromaid for a replacement if you havenât already.
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@megsyv If they knock you back send them a formal letter of complaint per the ACL citing any claims to quality vs your experience, and exactly what you want from them. There are numerous templates to use, including this fill in the paragraphs âtoolâ provided by the ACCCâŠ
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Thanks for that info
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Door on our SMEG microwave oven SFA4395MCX literally just exploded, this is the second time its happened, first time was still under warranty, guy came to replace no sweat. Weâve now had the appliance for nearly 3 years, so not sure its still covered. Ill call them tomorrow and see.
At the time we were just using microwave function, no heat.
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Welcome to the Community @Bluemoose. Sorry to hear about your oven issue, I am sure you will get some good advice and support on this site from many here.
If the oven is only 3 years old you should be protected by your Australian Consumer Law (ACL) rights even though the Manufacturers warranty may have run out. An oven should last more than 3 years, including the glass doors. Of course if if it has been misused in any way that caused the problem then you will not be covered.
CHOICE has provided some advice about how long household devices should last, Ovens they considered should last for basic ones around 10 years, medium value around 15 years and top end models 20 years. ACCC would use something like these values when determining if a product should be manufacturing defect free and covered by ACL.
To read the article about how long things in your household should last see:
Regarding your contact with whomever you are going to call (hopefully most of the following will not be necessary and they will fix the issue as soon as possible):
- If you havenât already done so, make yourself familiar with your ACL rights (https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees) & (https://www.accc.gov.au/consumers/complaints-problems/make-a-consumer-complaint). If you are a member of CHOICE contact the CHOICE Help Service (https://www.choice.com.au/shopping/consumer-rights-and-advice/choice-help), as they can give you advice of where you can seek help from and CHOICE has templates of letters to help you provide the right written request you need.
- If you need or would like Legal advice the link that follows has listings for every State/Territory of free legal advice centres (Free Legal Advice Centres)
- You should contact the retailer who you purchased the oven off first, before trying the Manufacturerâs offices. The retailer under Australian Consumer Law (ACL) is required to help you and they cannot tell you to go to the Manufacturer rather than deal with them.
- Remember to get proof of purchase from your records if possible eg Credit Card Statement, the invoice or similar proofâŠany of these will help establish date of purchase.
- Keep a record of whom you spoke to, what was discussed and any promises and or refusals made by the business.
- If they wonât refund, fix or replace the oven, then if you havenât done so yet put your request/demand in writing, in the letter state what happened, what you want done eg repair and by when. You may also be entitled to some compensation for any costs you incur due to the failure while waiting for the outcome you require. Quoting your ACL rights can be helpful as they then know you are aware of what you are entitled to. Give them a reasonable time to respond eg 7 days. Email is acceptable as it has proof of being sent. Request a received receipt if you can so it shows when they read/opened it. If you prefer send it by post but do so by registered post or similar so you get proof of receipt.
- If they do not respond satisfactorily to your written request then you should contact your State/Territory Office of Fair Trading (OFT) as they administer the ACL for their respective State/Territory. They will not help you unless you have already written to the Retailer/Manufacturer requesting a remedy to the problem. That is why you also need to keep proof of what you have done so far. The following is a link to an article by CHOICE that lists the various OFTs and Administrative & Civil/Consumer Tribunals and other contacts (https://www.choice.com.au/shopping/consumer-rights-and-advice/make-a-complaint/articles/useful-contacts)
- If the OFT is unsuccessful in helping you resolve the issue or if you wish to do so without using the OFT, you can submit a dispute with your State/Territoryâs Civil & Administrative Tribunal.
- You can also lodge a complaint with the ACCC at this address https://www.accc.gov.au/contact-us/contact-the-accc/report-a-consumer-issue. They are not likely to take action over single events but they sometimes do or if they have received enough complaints they often take action to make the businesses follow the ACL.
I hope you have success is getting the issue resolved. Please keep us informed of how you go, if you would like to.
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This just happened to me 20 mins ago. Fan forced 200 degrees Celsius for 25 mins and the internal glass just shattered.
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Welcome to the .community @711Seb
At least on a Sunday night, not a Friday night if that is any good news. Would you tell us the make and model and whether in or out of warranty, and how the company responds when you report it?
If you need any assistance with your consumer rights, Choice has a page here and the ACCC here. Note that just because the manufacturer warranty may have expired, and depending on when the oven was purchased, you may still be able to claim compensation (repair).
Plz let us know how you go tomorrow(?)
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Hi @711Seb, welcome to the forum as well.
@PhilT has given some good advice.
A further comment is this should not happen if the glass is in good condition (if it is the internal glass hasnât been damaged through cleaning or misuse)âŠand a reasonable person would expect the glass to last the life of the ovenâŠnamely shouldnât shatter.
It could be a design fault or manufacturing defect which has caused the glass to shatter.
I would be requesting under the ACL a replacement glass installed if the oven is in very good condition and there is no evidence of misuse. When contacting the retailer/manufacturer, ensure you provide photos indicating this is the case.
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Thanks BBG,
Ruined the dinner for the family though. Euro Valencia 600mm. Its in warranty but it came with the house. Hand over 2 years today. donât have the receipt for it.
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Sorry about dinner, but the âweekend stewâ was avoided. If it was a new house supplied with appliances you will not need a separate receipt. The house handover should be sufficient. But as @phb noted in his response, the glass should last as long as the oven, so make a claim tomorrow and see how you go.
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Last night our St George oven inside glass decided to shatter while cooking pizza. Was going to be great pizza too! I had the temp on 220 degrees on high bake to crispen the pizzas from the bottom up. Oven temp goes to 250 and should be able to cook on high as itâs supposed to have a self cleaning option.
We have had this oven from new for 10 years. And after all my investigation St George have gone bust and no one will repair/replace the glass for this brand of oven. Iâm talking with a glazier who might hopefully be able to help.
Disappointing along with everything else this year⊠
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OuchâŠ
Do you know the model number. Some parts for some models are still available from online spare parts stores such as this oneâŠit may be worth internet searching for 'St George Oven Spare Parts and making contact with themâŠwith the oven model number to see if they have any replacement glass in stock.
Some website have exploded drawings which gives the part number for the glass. You can then also search for this part number as well as use it in communications with the spare parts retailers.
There could also be comparable models in a different brand which the glass may also fit. It is worth contacting some of the spare parts stores to see if they have anything to help you out.
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Yeah, Iâve been searching the internet inside out today. Iâve had around 10 rejections so far.
The model number is: 8800100S - itâs a wide oven and probably the most expensive piece of glass on the door 
My best hope so far is a glazier who said if we can take the door to them, theyâll see if they can replace it.
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It appears a common task for some specialist glaziers. Hope you have some luck, as it looks possible.
https://www.somervilleglass.com.au/services/heat-resistant-glass/
Wood fired heaters to oven doors.
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Thanks for the idea!! Iâll do some research and see if any in Brisbane that might be able to help.
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Assume you have read the first few posts in this topic.
I found this business in Brisbane has a very interesting discussion on why glass panels fail on oven doors. You may have previously spoken with them re your door?
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Yes. One of my first contacts. Donât do St George ovens.
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Hi samsa17
I only just came across this thread when I was looking for help for my own problem. I also have a 10 year old, wide (80cm) St George oven. I think it is the same model as yours. About two months ago, the inner layer of glass shattered.
I contacted my insurance company as oven glass was covered under the building policy - they got a quote from a service company but the cost of the repair was going to be less than the excess. I contacted the repairer directly and they came and replaced the glass as well as the thermostat. 10 days later, it shattered again when the oven was just warming up. I contacted the repairer and they were kind enough to order some more glass and replace it. Tonight, at the third time of using the oven, the glass shattered again.
I suspect the repairer is not going to be willing to replace it again but they canât tell me why it keeps shattering so I think Iâm going to end up having to replace the oven. It wasnât cheap in the first place - around $4,000 and I had hoped that it would last longer than ten years.
Iâd be interested if you got any resolution on your situation
Cheers
AListair
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Welcome to the community @joblial
We had a pyrolytic I mentioned in the pyroltic oven topic. It was also about $4,000 and at 6 years it was sent to the tip after virtually a 100% parts replacement by the manufacturer at year 4 as it was developing new and more wondrous faults.
Sometimes we get bad products, and sometimes a company will stand behind them whether up front or after being confronted with the ACL, but the product can still be unforgivably bad and sometimes develop a fault that defies resolution.
It appears St George is gone from the market (?) but parts remain plentiful.
We were fortunate enough to be able to write ours off and move on. When faced with a repeated fail such as yours, something is amiss be it the glass or a warped or nicked door glass frame that affected the hot glass. Although that scenario would seemingly defy reason after 10 years it would not be impossible. If you persevere my suggestion is to seek a used door assembly and see how that goes.
Since the life of an oven or cooker ranges from 10-18 years yours at least reached the lower end of expectations.
If yours is the 8800100S your next worry may be finding another 80cm oven that fits your cavity since it is an odd size these days. My 75cm oven required a 75cm facia cutout but by the time it got replaced 75cm models standardised on a 75cm cavity and the facia cutouts had to be a few mm wider (that could not be done without a complete redo) limiting our choice to the 70cm oven on the market with some custom trim strips to fill the side gaps. If you replace you may need to buy a 75cm oven and have similar trims made.
Good luck with it.
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