If you have been approached in Woolworths with the offer of a FREE PHONE please reply here.
Since October 17 when I first wrote about my struggles with OPPO phone and WOOLWORTHS 'customer service'!
I have tried again and again to end contract and receive a refund for phone that did not perform as described, could not fix as advised and created enormous distress with loss of information. Plus more issues.
Woolworths emailed me after I advised I was contacting the Telecommunication Ombudsman, and for the past four months have again wasted my time with more repeated suggestions of fixing the problem - honestly after the first seven months of trying should any reasonable company expect that anyone should be happy to keep a product that does not function as needed and just spend the rest of the contract trying every possible option?!!!
Their last email really took the cake -
' I don't understand why you are saying this is a free phone '
I am hoping that anyone who has been approached by someone in Woolworths offering them "a free phone" can please let me know here so I can pass this on to customer service!
Saying that as I'd been using the phone for seven months it's a bit late to ask for cancellation - yet they still expect me to keep trying to find ways to make this work!! As if from the first day I had not been returning to the store to resolve issues!!!
Expecting me to send them evidence of every attempt to fix the (many) problems!
So many delaying tactics. As the ombudsman's office wrote saying they had so many cases to consider it would be a while until I heard a verdict from them. After the last email from woolworths I decided I could not wait any longer for a phone that functioned as I needed it to.
So I resurrected my iphone 4, as newer Samsung has broken camera, purchased a sim card and went to activate it. It seems woolworths / oppo have BLOCKED my phone and prevented transfer to prepaid sim and other phone!
NOW I DO NOT HAVE THE USE OF ANY PHONE! THANKS WOOLWORTHS YOUR CUSTOMER SERVICE IS TRULY UNBELIEVABLE. YOU TAKE 'CUSTOMER SERVICE' AS AN OXYMORON TO A HIGHER LEVEL.
Yes I'm sure in the how ever many pages of contract it states you can do this.
I would like Choice to investigate length and lack of clarity of contracts and reasonableness of contract inclusions. Sadly this appears to be a great way of ensuring rights are negated if want a good / service.
I have not signed up for many apps / downloads online / TV access / facebook as they all demand access to "all your details and all your contacts as well'!!! I seem to be in the minority here.