OPPO phone offered by sales people in Woolworths as a special offer for Woolworths customers - FREE PHONE!
I had researched and wanted an iphone 7 plus, was told very similar.
My three main requirements:
1. Easy to use phone with calendar and note taking
2. Great camera
3. Must be able to sync easily with imac
Was assured OPPO could do this, And there was great OPPO And Woolworths customer service for help with anything.
So in March 17, I signed up for a 24 month plan.
Since then I have tried many times - by visiting the store and having the sales person try to resolve problem, by phoning and by emailing, to have issues fixed, and, then after months of frustration, inconvenience and loss, to cancel phone plan, return phone and then be refunded - 'goods not as described'
Firstly. Transfer of contacts: left out everything but name and phone number - so any added information such as 'Plumber' or address, or Jamie's mum did not transfer - Very inconvenient. Also on old phone had many entries such as Tax File Number, Account numbers, Booking confirmation numbers these did not transfer at all.
Secondly. Calendar: I worked and volunteered on various shifts, did classes during school terms. Any change in one entry ie 'no class - holiday.' changed EVERY entry past and future! Could not see what hours worked in past or what shifts were scheduled to do in future!
Thirdly. Notes: Salesperson downloaded Note app that was supposed to sync with imac - didn't. Also did not Save notes : (
Fourthly. Camera: As a painter I take lots of photos for inspiration and reference, needed to be able to upload to imac to see on big screen and have option to print out. Couldn't. Also soon discovered colours were not correct ie a deep red cherry coloured geranium was pink in the photo.
Fifthly. Settings: Tried to have volume of calls on max as I leave phone in various places at home, sometimes this worked and other times the phone was silenced - without my adjusting anything.
There's more, but I believe the above is enough to justify my stating : 1.The OPPO phone is a dud. 2. It was 'not as described'. 3. Did not meet reasonable expectations of a 'like iphone' phone. 4. It Caused so much inconvenience, pain and suffering, I am entitled to a full refund if not more.
Despite endless attempts to fix problems since march, and then to try and end this nightmare am still stuck with this contract. NOT HAPPY Woolworths and OPPO.