When the NBN installs the cable, or fixed wireless etc is there any obligation to perform the work in a manner that does not unreasonably detract from the appearance of your property?
The NBN contractor has just commenced installing the connection to my townhouse. HFC to a central box then cabled to 5 separate properties. The installer has screwed ugly white square ducting to the front facing facade of each property, looped between each in flexible round conduit.
This is clearly going to detract from the appearance of each property. Does the NBN need to be so inconsiderate?
It appears worse when the cabling could have been run in a similar manner on the opposite side of the buildings. The duct could also have been mounted underneath the overhanging ground floor eaves instead of being exposed to the weather where it is now being attached. On speaking with the installer concerning this, he advised that he had contacted his supervision with a similar suggestion. It made sense and would have been simpler for his task. The answer was a negative, he was to follow the design.
So does the NBN have a responsibility to act in a workman like manner and is there a solution to this? The NBN website suggests that if you don’t accept their design you will cause a delay in the install, be liable for the redesign and uncertain extra costs to come back later, and be without phone etc once they turn that off?
It appears you have no choice or access to remedy. Have our consumer rights been extinguished here?
Yes I will contact the NBN, having failed to find a one on one solution. However I risk causing immense discomfort to the other four owners, who may or may not see my view point on the result.