Two years ago if this number was dialled 1800 857 275 you were advised that you were phoning Telstra . The usual protocol with this " Telstra " was to phone you in the evenings . Generally Telstra do not phone you out of normal business hours .
The , we will call them the "evening call Telstra " would offer to streamline your phone and internet bills to save you unwarranted financial outlay and had all your account numbers in front of them on screen . Offers to upgrade plans , throw in a free tablet ,. portable wi fi etc . Trouble is documentation started to arrive at peoples homes " Welcome to Telstra " Your Plan made easy " . Hang on you were already with Telstra . Something wrong here .
A friend approached me who had just received a mammoth Bill after having his accounts "streamlined " for cost by " evening Telstra " I phoned the aforementioned number and asked at least 4 times was this Telstra , I was given the affirmative , I phoned in the evening out of Telstra's business hours . This is getting long winded , sorry . I played along with them as a potential customer . They had all my details etc except I had a password I had set up with Telstra and they could not provide it .
I phoned an old Uni friend who heads up an overseas call centre and was told she spends %80 of her shift time straightening out the mess "evening Telstra " gets people in . She lodged a complaint for me . A friend of mines wife is high up up in Telstra management and I advised her of the issue and the out of pocket expenses to customers .
Out come . The company was actually a " Contracted Licensed onseller of Telstra products called TSA Telco Group. From our complaints they now answer the phone and advise you of this . They also , on occasion, provide a link to the DNCR and an opt out link . This came about after our complaints .
My problem is this . If they loose the Telstra contract as a licensed on seller of Telstra's products what happens to the records they have of my account numbers and details of all the other Telstra customers they have dealt with .
I know some of them read this forum . Just a quick thank you to the Telstra staff who followed thru on this for me and others and put matters right . Everyone I knew that was overcharged by TSA had their money refunded by Telstra .