What would constitute proof of notification? My concern comes from the fact we lodge the defect via their “portal”, receive no confirmation , leaving it our word against theirs. Would a screen capture of the entry screen suffice which included the date/time in the lower right corner?
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Hello @Mbkitmgr
I have merged your question(s) in with this existing topic which I suggest you have a look through.
Also have a look at this older topic on Lemon Laws for Caravans which is directly relevant.
You will see that you are not alone in having problems with your caravan.
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Yes, that should be sufficient. When you formally write to them, I would include a copy of the screen shot advising this was when they were first notified and how long you are waiting for resolution.
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