I heard about Temu from the abc news website that featured an article about this new kid on the block and new customers were very satisfied with the prices, delivery times and customer service.
I took a look at their website and noted they accepted PayPal payments, that was the one thing which persuaded me to give them a try as I knew if anything was not delivered or there were other issues, I could get PayPal involved in mediation if Temu were being difficult.
I have purchased multiple items from Temu.
Here are the reasons I am happy with them.
Temu works with reliable shipping partners around the world. We guarantee that your package will reach you safely and on time. If there are any problems during the transit of items you purchased, such as damage, loss, or delay, rest assured that we will do our best to solve the problems and provide the best solutions.
AU$5.00 Credit for delay:
If we don’t deliver your order on or before Temu’s latest estimated delivery date, we will issue you a AU$5.00 credit (Standard Shipping) within 48 hours of that date. The credit will be issued to your Temu credit balance and can be used on your next order. NOTE: No need to apply for that $5 refund as Temu monitor their deliveries closely and if an order exceeds the delivery timeframe then Temu credits your account with the $5 automatically.
Refund if item damaged:
If you receive your package and find that some items are lost or damaged in transit, rest assured that you can easily apply for a full refund for those items.
30-Day undelivered refund:
If your package isn’t delivered within 30 days after shipment, you can apply for a free reshipment or a full refund. If no action is taken within 35 days, an automatic refund will be issued. If it arrives later, you can keep it for free without needing to return it.
Refund if package lost:
If your package has no tracking updates for over 15 days without being delivered, you can apply for a free reshipment or refund because the package may have been lost in transit. If you do end up receiving the package after applying, you can keep it for free without needing to return it.
The first return for EVERY order is free:
To avoid additional shipping costs and minimize the environmental impact of multiple returns, Temu suggests that you select the items you wish to return together. Any item(s) in their original condition are eligible for a full refund within 90 days of purchase.
Items purchased from Temu are eligible for our price adjustment policy. Temu will provide the price difference if the list price of the item purchased was reduced within 30 days of the purchase. The shipment of your order will not be affected by applying for a price adjustment before you receive your item(s). You can request a price adjustment refund by selecting the relevant order in ‘Your Orders’ and clicking on the ‘Request a price adjustment’ button. Items that are on clearance, promotions or no longer available, etc. may not eligible for price adjustment. Temu reserves the right to the final interpretation of our price adjustment policy, the right to modify the terms of this Policy at any time, and the right to deny any price adjustment is at our sole discretion.
The Terms & Conditions seem to be good and they want their customers to be happy and satisfied.
The prices on the Temu website are good and very competitive with other online websites.
I used to shop on Amazon and ebay mostly, but I am very tired of ebay’s slow, slow, slow delivery service for items originating from overseas. I only shop on ebay or Amazon when Temu do not have what I am looking for or if I find their prices are cheaper. Which is rare as Temu are competitive with their prices.
I really love Temu’s FREE rapid delivery service and competitive pricing, their terms and conditions seem good and cover the areas shoppers would be concerned with.
Customer service is also satisfactory, I contacted them via their online chat widget and a response to my enquiry was given within hours.
The quality of the items received has been satisfactory, I admit the quality of Temu items is akin to the quality of items you would buy from Cheap as Chips or The Reject Shop. It pays to remember that when you are shopping for low priced bargains, you are not going to receive the top shelf premium prestige brands.
The old adage that “you get what you pay for” applies no matter where you shop.
However I am satisfied with the quality of what I have purchased, the simple fact is no matter what you buy, the majority of things you purchase are made in china or neighbouring countries.
Things to watch out for:
Their website is designed to keep you shopping for
more items and keep you coming back again.
At the top of the webpage the have a countdown timer
stating that the FREE delivery is limited to a 24 hour
period. That is not true because after 24 hours that timer
simply resets and the countdown begins again. In my
experience all items are delivered FREE of charge and it
has not changed since I started shopping there several
They have a voucher discount system, that requires you to
spend a certain amount with them to get discount vouchers,
however the timeframe to use those voucher expires in a
short period of time.
There is a minimum $15.00 order limit, Temu states this is to
try help to reduce postage costs
I have been happy and satisfied shopping with Temu as the prices are competitive and all orders have been delivered quickly FREE of charge and the goods are of satisfactory quality.
After several months of shopping with Temu I have had ZERO problems and they are adding more competition to the online shopping enviroment.