Some years back I lived with my sister. When she connected to the internet she joined Optus. As a resident in her house I was entitled to an Optus webmail account in my name. Over the years since then I have travelled far and wide and since returning to Australia have got my own house and taken out my own internet account, but not with Optus. I kept using my Optus email account all this time. It had a simple address which could conveniently be given verbally. As my sister stayed connected to the net by Optus there appeared to be no reason to cancel the account. Over the years it has served me well.
About a week ago I went to log in and received the message ‘Login failed - Username or password is incorrect’. I went to visit my sister and tried again in her house in case there was some problem with my computer. I got the same result. We contacted Optus by their support chat line. The consultant rang my sister’s number and spoke to her to check that the enquiry was authentic. He offered to open a new account for me. I asked if this would allow me to access the files from my old account. He said ‘no’. That was all he was prepared to do. If I asked any more questions he simply replied, ‘Is there anything else I can help you with today?’.
I also had a few blog pages connected to this account. When I checked them they had also disappeared.
I don’t know if Optus deleted my account on purpose or by accident but one thing is for sure I will never put myself in a position where I rely on them in the future.