COVID-19 Prepaid Airline, Accomodation & Tour Refunds, Rebookings

The media is finally reporting. FC is front and centre.

https://9now.nine.com.au/a-current-affair/coronavirus-flight-centre-travel-agency-cancellation-fee-backlash/19cb8d6b-4ace-462c-a721-75af3d9f69e5

their Flight Centre consultant promised if travel bans came into effect, they would receive a “full refund”.

John Werner told A Current Affair the company didn’t honour that, instead charging $300 for each traveller – totalling $1,200 – almost half of what the trip cost.

“Jetstar did announce they have given the full refund back to Flight Centre so they were sitting on the full refund,” Mr Werner said.

The article includes a statement from FC.

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