COVID-19 Good Business Behaviour (Shiny Awards)

[PhilT]

In another thread Costa cruises was reported to be taking care of their customers. Worth a cross link to show how tour companies can and a few do respond when there is a Black Swan event.

COVID-19 Prepaid Airline, Accomodation & Tour Refunds, Rebookings

We purchased a cruise trip from Mauritius to Venice from Cruise Café mid last year. The 27 night cruise with Costa Mediterranea was supposed to start from Mauritius on the 14/3/2020 and finish in Venice 10/4/2020. Costa cancelled the cruise on the 2nd day whilst still in Mauritius. It was scheduled to sail 9.00pm on the 2nd day. Costa paid for overnight accommodation in a hotel, meals, transfers and return Emirates flights back home. Costa is offering a 150% refund voucher for a future cru…