We purchased a cruise trip from Mauritius to Venice from Cruise Café mid last year. The 27 night cruise with Costa Mediterranea was supposed to start from Mauritius on the 14/3/2020 and finish in Venice 10/4/2020.
Costa cancelled the cruise on the 2nd day whilst still in Mauritius. It was scheduled to sail 9.00pm on the 2nd day.
Costa paid for overnight accommodation in a hotel, meals, transfers and return Emirates flights back home.
Costa is offering a 150% refund voucher for a future cruise with them within 12 months.
Can we insist on a cash refund instead of the 150% refund voucher as Costa may go bankrupt and also we may not be in a position to do a cruise within the 12 months depending on our circumstances and what the Corona Virus does? How soon would a refund be issued?
