Welcome to the Community @fernaj,
I moved your post into this existing one about CND. The numbers of issues, the seeming opaqueness of alleged damages and resolution, and how their ‘customer service’ works is not a once off.
It is always best to check companies before doing business with them than after when a problem arises. A search just now reveals a few sites where customers are somewhat happy and some where the majority have had costly issues. While many CND customers might have had trouble free CND rentals when there is an issue maybe not, and considering overall reviews takes a bit of insight.
Not saying the good ones are not genuine, but a useful allied topic is
