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I hope they are successful in the Class Action against these businesses. Of course this previous behaviour has been going on under prudent oversight by ASIC, APRA and the ACCC who of course picked it up and took strong action at the onset…NOT!!!
I can recall that back in the 1990’s, AMP was desparately trying to hold onto their agents in the face of the extremely attractive offers National Mutual was making to try to get them to switch allegiances.
Now with National Mutual (AXA) out of the picture, AMP obviously wants to truly “reward” those agents who remained loyal.
It mirrors the actions of Optus when Telstra launched a massive campaign in the mid 1990’s to get the large Optus dealers to jump ship with offers of up to $2 million…
The smart ones jumped, and as far as I am aware, they are all still in business or have sold out.
The Optus dealers who were too naive to jump all ended up either getting shafted or now have businesses which are virtually worthless and unsaleable.
Loyalty is obviously a one-way street with these type of businesses.
Back then and before the focus possibly was different as AMP was owned by its members/policy holders. The focus was solely on building customer wealth, reducing financial risks and also protecting customer’s futures. Customers, I being one, didn’t mind paying ongoing fees to AMP agents as their sole role was to have one’s (the customer’s) interest in hand. The benefit of the advice and service provided at that time outweighed any fees paid.
Moving forward a decade, AMP demutualised and owned by the wider public/investors, as it was listed on the ASX. This changed its focus from being solely customer orientated to one which also involved providing a satisfactory its return to shareholders. This change in focus has the potential to change what it role was in the past and what it had delivered for its customers. The Royal Commission found how its practices and focused had changed, and not for the better or solely the customer.
I wonder if AMP wasn’t demutualised, if it would be in the position it is currently in.
Possibly the Stooges and three regulatory bodies are all just pretending or acting out their scripts? There is a critical difference between the two in respect of any entertainment sought.
For one the only harm done may be to your ribs and diaphragm from too much laughter.
For the other the harm is real, and a box of tissues may be more appropriate?
An article regarding the head honcho of Latitude Financial Services expected to get a bonus of at least $40 million when the company is floated on the ASX which should help top up his previous bonus of $10.8 million from Australia Post.
Meanwhile, after many months and phone calls, my wife is still trying to get the 5,000 bonus reward points she was offered on 06.03.2019 for spending $30 minimum 4 times at supermarkets before 31.03.2019.
“With access to thousands of shopping partners, benefiting from your Latitude Infinity Rewards card has never been easier, not to mention you can now take advantage of our latest bonus points offer.”
## 5,000 reasons to shop using your Latitude Infinity Rewards card.
"Right now, if you make 4 or more transactions, each to the value of at least $30 at your local supermarket** before 31st March 2019, you’ll receive 5,000 points*. So you’ll be redeeming rewards faster than you can say “Grab a trolley!” "
She only has the card as it replaced her Myer card that she had for many years.
Is it a crime though? If they are allowed to charge it by law it is lawful, I would suggest not good morally but there are lots of businesses whose morals are suspect but have practices that are quite legal.