Hi Tamás, Pretty close except I don't agree they are all up to L1. Maybe L0 in training, and recycling the inane scripted non-answers and often repetitively irrelevant responses to us could be their OJT.
A mate from the 1980's is a Very Senior technical executive at Redmond. I have not seen him in near 20 years. During the 1990's his role was variously "selling" Microsoft capability to do seismic processing using java on a Windows cluster (laughable!) and lobbying governments over regulatory issues that impacted Microsoft's markets and I presume, taxes. He is a Very Very smart person, gifted in technology, business, people, name it. Still, he went about it with a straight face as good as any pollie who does not remember
It comes with the territory, top to bottom.