Hullo, Jan the original poster, yet again. Yesterday's missive from Australia Post. UNBELIEVABLE. I have replied, asking what did I pay for if not DELIVERY of my parcel and what did the money I paid for 'TRACKING; actually buy??
According to this email my parcel apparently is sitting at the Netherlands Customs. The addressee and the person who lives at the address have not been informed that there is duty to be paid. I have not been informed? I am appalled. So my parcel is in some kind of Kafka-ish limbo and Australia Post has seemingly washed its hands of the whole matter. $200 down the drain. NOT GOOD ENOUGH.
Update for Investigation - 09361468
Thank you for your reply and shedding more light on the situation, it is greatly appreciated.
I understand that this experience has been frustrating for you, from the item taking double the amount of time to be scanned into the Netherlands to the item now being held in Customs and your friend leaving for Mali.
Unfortunately as stated, the item is being held by Customs in the Netherlands. Customs is out of any postal authorities control as it is government run. The only thing we could try is asking the Netherlands if they will request the item be returned back to you as the addressee is no longer in the country. The only way the item will be delivered is if Customs duties are paid by your friends father in law. Please let us know if you would like the item to be returned back to you and please note this is not a guarantee due to Customs having their own rules and regulations.
Again, please accept my apologises for the obvious frustration and disappointment that this situation has caused you. Please let us know if you would like us to at least request the item to be returned. Looking forward to your reply.
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