I am the original poster of this thread. Several days ago I received this 'englightening' email in response to my query.
Update for Investigation - 09361468
Thank you for your International Post Express enquiry regarding item EJ208232709AU posted to Netherlands.
Scans indicate this article arrived in Netherlands on 23 January 2017, although there is nothing to indicate that it has cleared Customs at yet.
If the parcel contains restricted items it will require the payment of duties/taxes, and if the contents are prohibited (such as weapons, medications or certain food items) the goods may be confiscated or require the presentation of an import permit before being released. In most cases, if any of the above occurs, the addressee should receive a letter notifying them of any required action.
This clearance process can take up to 15 business days; a timeframe which is outside the control of Australia Post. We have contacted the Netherlands and asked for any reference numbers or contact numbers to provide you so you can forward them onto your addressee. We will contact you within 5 business days with a result.
I hope that this information has helped and that you enjoy the rest of your day. If there is anything else that we can do for you, please do not hesitate to contact us again.
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Well, fascinating to note that Australia Post have access to 'scan's which are kind of tracking the parcel and that me, as the mug who paid to have a tracked parcel, cannot access these scans and this tracking. I was assured by an online check that the parcel would take 7 to 10 days. I needed it to get there within that timeframe so that a friend could take delivery of it before returning to Africa. Well that deadline has well and truly passed. He has had to go back to Africa without his parcel. I am VERY disappointed by this. And to rub salt into the wound today, I got one of these useless emails from Australia Post. We'd love your feedback to Australia Post for 09361468 Well they got my feedback. Not happy Jan.