Aussies fed-up with airlines, car rentals and travel insurers

Our 2017 travel trends survey highlights the areas where consumer frustrations are the highest. From the article:

  • 63% of flight problems experienced were delays and cancellations
  • 62% of people said no action was taken by the airline when they experience a delay
  • 43% of people rated car-hire companies’ response to their complaint ‘Poor to terrible’

Read more:


It’s disappointing that as consumers we have to deal with this type of thing. We are still trying to get reimbursed for flights that were cancelled by the airlines due to technical issues. We can’t resolve who is responsible. The insurance company declined our claim.


For more on @Joanne17’s issue, see