Our 2017 travel trends survey highlights the areas where consumer frustrations are the highest. From the article:
63% of flight problems experienced were delays and cancellations
62% of people said no action was taken by the airline when they experience a delay
43% of people rated car-hire companies’ response to their complaint ‘Poor to terrible’
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It’s disappointing that as consumers we have to deal with this type of thing. We are still trying to get reimbursed for flights that were cancelled by the airlines due to technical issues. We can’t resolve who is responsible. The insurance company declined our claim.
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PhilT
25 October 2018 21:32
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For more on @Joanne17 ’s issue, see
Hi going through this right now. Our flight from Melbourne to LAX in August 2018 was cancelled by the airline. We lost all our internal USA flights and had to re-book and pay for new ones and also lost a day’s car hire. We did the bookings ourselves, therefore the airline is not accepting responsibility. We paid for travel insurance which was recommended to us by the travel agent and have had our claim denied on the grounds they do not cover for flight delays/cancellations/rescheduling. We are n…
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