Flight delays and cancellations - advice on what to do and refunds

Travel
4

Hi going through this right now. Our flight from Melbourne to LAX in August 2018 was cancelled by the airline. We lost all our internal USA flights and had to re-book and pay for new ones and also lost a day’s car hire. We did the bookings ourselves, therefore the airline is not accepting responsibility. We paid for travel insurance which was recommended to us by the travel agent and have had our claim denied on the grounds they do not cover for flight delays/cancellations/rescheduling. We are now trying to get travel agent to reimburse us. Still at a bit of a loss with where to go now

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