Air condition installers damaged our table and timber floors

[Fred123]

@PhilT

It appears you contracted with Coldflow who subcontracted the installation to the offending tradies. If that is the case Coldflow should ‘own’ your problem in the first instance as the prime

As I previously posted in another topic.

Home warranty insurance

Not at all. If a person or company engages another party to carry out a service, then they are responsible for the results. When our piece-of-garbage Kleenmaid dishwasher flooded our previous home some years ago, Suncorp gave the repair job to a bunch of charlatans who they then had on their FNQ repairers panel who then proceeded to do everything on the cheap, even though some of the sub-contractors were never paid. One unfortunate sub-contractor was a local removal business who had to remov…