I can’t find any previous posts on this topic so apologies if I am in the wrong area.
We had 3 split systems installed on Dec 9th. This part will be another post as 2 of the 3 units are still not working… Even after they were supposedly reinstalled. Pretty much leaking from the get go…
They actually put the big 9.4kw indoor unit on our hardwood table and proceeded to work on it, fitting the pipes, yanking them around. Consequently 2 deep indentations that broke the surface so will have to be sanded, and when you stand back you can see the indentation of the whole unit.
They stuffed up the the placement on the wall, so took it down then started working on the metal backing plate on our timber floors. This then caused deep scratching into the flooring, they also caused some minor scratching. We reported it to the company.
The aircons had not been installed properly, so the "experienced’ installer came back to reinstall the units. We pointed out the scratches (need a better word than scratches as they are more than surface scratches…) The guy said our guys deny damaging your property, and you already have existing marks on the floor. I didn’t bother responding to that. I said well that’s tough luck, blind freddy can see the shape of the unit on the table, and the metal backing plate on the floor. Also given that they had to do a complete reinstall of the units and the pipework in the roof cavity because of shoddy workmanship, the standard of these installers speak for itself.
The guy went to Bunnings a purchased a Wax furniture crayon and unbeknownst to us proceeded to apply it to the table and the floor. Now what we have is on big waxy circle over waterbased floor sealer, and the damage now stick out like the proverbial.
So after the units were reinstalled, we now have 2 of the 3 units not working, and a fight to get them to attend to the damage.
We then got an email from the company, saying their installers deny making the damage but in the interest of goodwill the installer is offering $800. compensation. The table repairs alone have been quoted at $800. The timber floors have to be sanded so the repairers said they cannot do just a section, they need to go to an “Architectural break” ie a door or something. Consequently it is 70sqm of flooring needs to be done, because it is a big open plan area. Also we can’t be in the house for a few days because of the floor sealer, and we have to move all the furniture out.
I informed the company that our contract is with them, not the installers that they subcontract to. She then asked what “compensation” would be acceptable. I advised we want it fixed. I had given her details of a local floor guy, but she didn’t contact him. I obtained a couple of quotes for them, they range between $2500 to $4500.One is a flooring company, the other is an independent flooring contractor.
Throughout this toing & froing the Aircon company have never even apologised for the botched install, and subsequent plaster damage.
They then sent out a “refrigerant” person to check the units. They are clearly leaking… again that will be another post… He sat at our dining table & we pointed out the damage and he said people don’t generally complain about damage if it didn’t happen. And as we were talking about how obvious the damage was, my husband looked up at our security camera (which I hadn’t thought of) and said and we have proof by way of video footage.
I took some photos off the video (I still have to work out how to back up the hard drive to the computer) and sent them to the company, its pretty damning. It went quiet for a couple of days whilst they were conversing with their contractor. They then came back and said the photo shows a drop sheet was used (which was only used under the ladder) so they will pay for the table repair but not the floor until we give them proof in a photo. The drop sheet is clearly only under the ladder. And our CCTV show them working on that side of the table and handling the metal plate on and of the floor. And you can see there is no drop sheet in the are they are working.
My question is (after this long winded post) has anybody had any experience with tradies damaging their property? I can’t understand why they don’t just involve their Public Liability Insurance. If the guy had just taken it on the chin and made a reasonable offer we would probably have accepted it. Our flooring isn’t cheap, but even if it was that doesn’t give them licence to disregard normal workplace practices.
We have video of their unsafe pipework installation as well, we took that before they came back to reinstall, plus all the other damage caused by the installation.
Sorry this is so long winded, but I am interested in others experiences. Oh and they are coming back on Friday for the 5th time to test the 2 units that have clearly been leaking from the start.