That is not correct; regardless I was responding to @marloo2’s inability to find Boost on the Telstra web site. Boost contracts to Telstra and as you wrote if you ring them you might get a Telstra message as well as other bits with Telstra logos 
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OK, but they might as well be Telstra.
They were originally with Optus until Optus shafted them, as they did with all their other resellers including Allphones, OneTel, & TeleChoice, along with almost all their dealers and many franchisees.
Optus has certainly ended up with egg on their face. as contrary to their plans of simply stealing Boost’s customer base and watching Boost disappear, Boost is now stronger than ever and free of Optus’ third rate network.
Disappointing, these last few replies have little to do with my original intent. Can we please keep on track and if you want start a new discussion on who owns who, and who’s best at what then that’s the way to go.
pH
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That and their prices in particular made me leave Telstra about 20 years ago, not likely to reconsider…
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Despite improvements, eg messaging rather than talking which is so much more efficient and removes accent issues, I stand firm in my belief that there should be a Medicare item number available for dealing with Telstra!
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They are just following sound practice.
For medical conditions we are told to follow Doctor’s advice.
For communications conditions we are being told to follow Telstra’s specialist advice.
What more do we need to know?
Our experiences dealing with Telstra is they are mostly trained to help you reinterpret your needs.up to the point that the only solution Telstra can provide is also the best one… that Telstra can provide.
My experiences with Telstra Business have also been highly variable. I’ve had more success one in one talking person to person with the Telstra trained staff in their branded stores than on line. Equipment and options for the NBN.
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So funny that I just received an email notifying me of this reply while I am in the middle of dealing with Telstra! My monthly conversation on messenger about why they charge me more for Foxtel wit Telstra than our agreed $129. Every month we sort it, over a period of hours on and off and every month we get another larger bill…
It should probably be a mental health item number!
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You might like to share some more details with the community, if it continues. There are others who may have similar experiences to share or some thoughts on a solution.
Ours some time back was to take the custom elsewhere, except for needing Telstra previously for business/travel and a plan B for our semi rural location. We use Optus for mobile and iiNet for internet (ADSL2) copper + phone line.
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Thanks, I may yet have to do that and that is what I am thinking if not resolved today.
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Unfortunately, never actually attained a final solution in similar circumstances.
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There is often a point at which it is less consuming to walk away than to persist. Not just a Telstra thing. It’s not a universal solution?
The ease of doing so varies depending on where one lives, and assessed needs. Some of us have a comfort/stress response that excludes change.
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I have been a Telstra customer since 1973 and, generally speaking, have been satisfied with their service. Indeed, in early 2020 I saw fit to email Telstra to commend the efforts of their technician who identified and corrected issues with our fixed line ADSL and phone service. However, the email was never acknowledged and so I do not know whether the technician ever received the positive feedback intended. (the issue was rust on our line)
Fast-forward to June 2020 when I signed up for NBN through Telstra and Foxtel through Telstra at a contracted price of $189 per month.
The next five months saw a total of a 170% overcharge on our bills until month six saw the correct amount charged. Three complaints were lodged with Telstra during this period, all of which remain outstanding. Each was for a separate issue. Countless hours were spent on Telstra’s 13 22 00 number (with repeated disconnects) and then, reluctantly, their MYTelstra app.
During this process I received a survey from NBN asking me to rate NBN and my ISP, Telstra, and whether I was happy for my feedback to be provided to my ISP, Telstra. From memory I rated NBN as 8 or 9 as my connection has consistently delivered a download speed of 50 + Mbps as opposed to a pre NBN speed of 4-5 Mbps. I rated Telstra as a 1 as I suppose they had some involvement. However, they didn’t turn up on the anointed day, billed $240 for a Technician visit that never happened, and promised remedies to the billing situation that never occurred. It was also noted that the response linkage to periodic emails querying my satisfaction with the complaint(s) resolution did not work.
Telstra” reached out” after the first completed NBN survey and provided a phone number to discuss any issues with them. I rang, I spoke to a person without any delay and the billing issue (or so I thought) I was resolved. I used the number two more times, both regarding the “resolved” billing issues. On the last occasion I was asked not to use this phone number again.
At all times, Telstra has advised potential delays in responding to service issues because of COVID. I notice that this week a further downsizing of 1000 Telstra jobs has been announced.
The number is 1800 882 389 but appears to be accessible only during business hours. Unlike when I first used the number (August 2020) and being connected immediately, it now appears that queuing is the default but there is a call-back option.
Good luck.
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So Just how good are Telstra?
Tried to unsubscribe from Telstra’s Marketing tonight. No option, at least that I could discover, from Outlook, so agreed to go to web view. Below is a scanned copy of the screen that finally appeared after a prolonged “circle of time thing”. (Taking a screenshot was not an option?)
I currently have three outstanding complaints with Telstra dating from June 2020. Any suggestions?
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Write them an email to the following address:
privacy@online.telstra.com.au (request a receipt, this should be an option in your email client).
If they don’t respond to this you can make a complaint to ACMA
https://www.acma.gov.au/stop-getting-spam#complain-or-report-spam-to-the-acma (you will need proof of the request to Telstra that you asked them to stop sending you marketing emails ie your email request).
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Thanks grahroll …will do!
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Still on “why do Telstra make it so hard”:
Why do they say this when I try to change my monthly data plan up or down?
Sorry, we’ve encountered an unexpected error. Please try again later.
It’s not “unexpected” when my.telstra.com.au fails to do a simple transaction–it’s normal.
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And how much later is “later”, Telstra? Just keep clicking Refresh? 3 minutes later? 3 hours? 3 days?
Stuart, one hour later and the error is still “unexpected”
Five hours after “try again later” it’s finally working. Well, almost:
We’re currently switching your plan as requested by you. It may take up to 4 hours to activate on your account.
When I changed plans last month to increase the data limit temporarily, “may take up to 4 hours to activate” actually took two days.
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As telecommunications companies, both Telstra AND Optus have a great deal to learn about communication!
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What a job you had buying the wifi booster! In my case I had to buy a wifi booster I didn’t want in order to get a newerTelstra modem. They wouldn’t sell me a modem straight out despite raising so many faults about internet dropouts. One been paying $100 a month for years to Telstra. They only offer a free modem to new customers but charge their old customers an arm and leg to upgrade a dodgy old modem $288 with on the bill. Then they nagged me with text messages‘ you haven’t turned your wifi booster on yet’. I didn’t want their booster - it’s about 3 m away from the modem! Mind you the internet works now without many dropouts. Thanks I feel better
