Ever since NBN rolled in, I’ve noticed that call quality can vary wildly. Both at work (big money IT, everything is VOIP) and at home (major network, good bars) one call can be crystal clear while the next is fuzzy, crackling, popping garbage where you literally can’t understand what is being said.
Sometimes the call quality is okay but a lag between when you say something and when the other guy hears it (and vice versa) will creep in, getting worse over time, until you’re suddenly talking over each other because your conversation is no longer in alignment.
I am vaguely aware that more and more calls are VOIP these days, even if you’re calling from a mobile, and that slow connection or ‘packet loss’ can result in poor quality connection - but I feel like it surely can’t be legal to charge for a service that is so unpredictably terrible. Right?
Your situation doesn’t sound good. My solution was to ditch home phone (which would be VOIP) and use mobile only (using WIFI Calling. Care—most prepaids don’t allow this yet)). Not only is it cheaper but calls are clear despite my immediate area being a bad mobile signal area (Melbourne outer east). Even better: no spam calls, which my home phone-using neighbour is plagued with.
Quoting : “Care—most prepaids don’t allow this yet”
This has changed very rapidly in recent months.
Telstra prepaid, Aldi prepaid, Catch Connect prepaid and Kogan Prepaid definitely DO allow WiFi calling.
They operate on Telstra network, Telstra network, Optus network and Vodafone network respectively.
Me too, home phone ditched as soon as unlimited calls became available. Resurrected VoIP service with SipTalk until VoWiFi and VoLTE became available on Woolies Mobile. It did not make sense to be paying for a VoIP service when mobile is perfectly adequate, these days.