Living in a regional area, there are limited options for purchasing clothing.
Covid 19 forced many (clothing) retails to close their doors. Out of necessity, I now need to shop online.
In May I purchased direct from Princess Highway/ Dangerfield Brand some skirts on Sale. I had previously purchased this brand from either Myer or direct from them, without any problems with sizing and fit (pants, dresses & tops).
The skirts I bought where too short. After giving up on trying to navigate there NOT so easy returns, I posted the skirts back with documentation, emails etc by tracking post – requesting a refund.
The reply I got was that I wasn’t entitled to a refund, and they would give me credit instead. I emailed them my Consumer Rights from various websites.
Several weeks later I finally got a response (well after the fact and already having been given ‘credit’) the following email from Customer Service – DANGERFIELD.
[Name deleted] (Dangerfield)
Jul 5, 2020, 12:12 PM GMT+10
Hi [Name Deleted],
Thank you for your email and my sincere apologies for the delay in response.
Items that do not fit or were purchased in an incorrect size are considered change of minds purchases, as the item itself does not exhibit a manufacturing fault and there is not issue with the garment. I do apologise for any inconvenience caused, we recommend customers have a read of our returns policy here: https://shop.dangerfield.com.au/returns-n-exchanges before purchasing to ensure customers are aware of what they are entitled to in the circumstances of a return.
Have a great day,
What are my rights? Or is there a blurring between the lines now with online clothing Shopping?