I started a 12 month contract with Telstra in December (Good Guys Promo). I tried to set up my online account so I could set up direct debit but could not. I raised a fault ticket. Nothing. Tried again - they found an old account from 15 years ago blocking (go figure). I had to use my old email. I did. Still could not set up account. Escalated ticket. Nothing. I raised a complaint. I insisted they fix my online account issue because I did not want to pay every month - I wanted to set up direct debit. They called me back - offered $100 compensation, gave me reference numbers and logon pins. Received another bill - did not pay as I thought the $100 would cover. Tried to call with the numbers and details they gave but got ‘code not valid’ from the VRU and could not get an operator. Then my service was suspended. I raised a new complaint. Nothing. I went to the ombudsman 23 Feb. TELSTRA has till 11 Mar to deal with me. At this point still nothing but I have no service, can’t call telstra, cant reply to their SMS (uses mobile data even if Wifi available). I am fed up.
What would happen if I started an account with another provider, say TPG. Once I validate the SM they inform Telstra while I am in debt or dispute?
Will Telstra block number transfer while there is a debt and/or dispute? They do not have my credit card details.
If I went ahead and changed, what should I expect? I do not know the cancellation terms - they were not noted on the contract I signed in store.