Washing machine repairs

[hmpk12]

I recently had to find a washing machine mechanic. I have a Simpson washing machine that apparently are not owned by Electrolux. I was told by a couple of washing machine mechanics that they don’t repair anything owned by Electrolux because the parts are too hard to access. There was only one Co that repaired Electrolux washing machine in town and that happened to be the most expensive. That has really put me off purchasing anymore Electrolux appliances. I don’t know if this applies only to washing machines or not.

[PhilT]

@hmpk12

I was told by a couple of washing machine mechanics that they don’t repair anything owned by Electrolux because the parts are too hard to access

In contrast my appliance repairman was high on Electrolux products made over the past few years - far less enthusiastic about those of years ago. His recommendation and a Choice recommendation sold me on one just last month. Both yours and my repairman could be correct at the end of the day! Well built and reliable, but perhaps difficult parts sourcing when something breaks - if the repairman is not ‘Electrolux’?

As for Simpson, it is an Electrolux brand since 2000. Older Simpson products are thus ‘not Electrolux’.

About Simpson

[hmpk12]

That sounds promising but why are the parts too hard for repair to to access.

[PhilT]

@hmpk12

why are the parts too hard for repair to to access

Since both our repairmen give us what are nothing more than their personal and anecdotal advice,
I do not know first hand if Electrolux parts are difficult for an independent to get in the general case, if it is your locality where parts need to be ordered in at additional effort for the repairer, or if it could be historic problems they had that they hang onto that have since improved or not, or it is specific to older or certain models.

A few others

Asko Fiasco

I have an Asko front loader washing machine which has only been in use for 1 year and has started leaking. So far it has taken almost five weeks, over two and a half hours on the phone with Asko (mostly spent on hold waiting for someone to take my call), and numerous calls to the local service agent trying to get the machine repaired. When you call Asko’s 1300 number you are assured that a member of their team ‘will be with you very soon’. My shortest waiting time to speak to someone was 30 min…

How long should your washer, fridge, TV and other appliances last?

Miele is known to be good; we had an Asko washer ‘designed for 20 years’ that needed a control board at 12 years. The control boards were out of production and out of stock. None anywhere from Asko or any parts house. Asko suggested to try used appliance houses in case they had a used one. We bought an LG for half the price of the Asko and it has been terrific for 3 years and counting. Considering the volume of the brands I hope if we ever need an LG part there will be plenty available for…

My LG lasted just over 6 years and was replaced with an Electrolux. Compared to the Asko the cost per year was similar

and an interesting observation from one

How long should your washer, fridge, TV and other appliances last?

I always like it when people say they don’t make them like they used to,my last dishwasher/fridge/washing machine lasted 25 years this one only lasted 8,with out giving a thought to the one they bought 33 years ago cost 2months wages and the one they bought 8 years ago cost 2 weeks wages

How long should your washer, fridge, TV and other appliances last?

I wish you luck with the Miele. No more Miele for us after our dishwasher died just out of warranty and Miele could not have been less helpful. Disgusting customer service. Washing machine ditto. 5 years life out of a $3500 machine. No more Miele for us, ever.

and there are parallel topics about Fisher and Paykel and others.

It appears while long term trends for quality, reliability, performance, and service are important, it is an evolving situation as to what company is most reliable, or provides the best support to customers, or supports independent repairmen.

[Barbara]

I have an LG washing machine which is 3 years old. It ocassionally leaks (floods) badly from the front. Our serviceman said it needs a new detergent drawer. After 2 weeks LG sent a detergent drawer that does not fit our machine. Our servie man rang LG to get assistance on how to fit the drawer they sent him and after a very long time LG admitted that it won’t fit and that the drawer that does fit our 3 year old machine is no longer available. How can LG be allowed to get away with that? We can still use the machine but on the ocassions it leaks I guess the clothes are not being washed very well. I expect that it won’t take long for the machine to be completely useless.