I bought a cheap set of speakers ($37.50) for my sons PC From CPL (Computers & Parts Land) in Notting Hill (VIC) when we got them home I could not plug one of the leads in I looked at the plug and saw it had a bent pin.
I returned to the store for an exchange one week after the purchase. The sales staff said a tech will have to look at it after a discussion with the tech they said they will have to send it back to the supplier as it is damaged, I stated that is correct you supplied me the damaged goods, their reply was we supplied you a sealed box so damage has occurred by me and that damage is not a fault. I showed them that the plug can only go in one way and if you try to insert it incorrectly you can not damage the pins as they can not make contact it in any way and the mark on the speaker part of the plug was caused by the bent pin that lines ups perfectly with a correct insertion alignment.
They still refused an exchange until they sent it back to their supplier who happens to be closed for the Christmas break. They have accused me of causing the damage pin with no evidence, I asked how could you possibly prove it was me and it was not supplied that way. They said that is why they need to send it back as damaged goods is not a fault with the product.
I explained to them that I bought the goods from them and not their supplier and I demonstrated that I did not cause the damage.
I also stated that for a product is only worth $37.50 and you are going to go through all this time and cost for such a product. They told me yes and I have to fill out a warranty form and when the supplier reopens next week they get back to me.
I have heard lots of stories about the computer parts outlets making up their own warranty rules. From my point of view the item was supplied defective and they can not prove that they were not supplied defective so why should I have to wait to get the goods I paid for to be checked by their supplier before getting an exchange ( if I get one ). What are my rights regarding this situation and also if they decide not to give me my money back for the item as as I told them I no longer want an exchange since I will have to wait at least a week and then have to drive for half an hour to pick it up.