Xmas Grinches Villeroy & Boch, a brand who trade on quality, are selling damaged goods to the consumer.
It seems to be another, 'stack em up in the corner, and we’ll flog em off at Xmas’ scam for the industry.
My granddaughter and her partner, bought their first home in October, in rural SA.
I wanted something special and would be used regularly.
I found what I thought to be a good buy, a serving plate, with Xmas toy motifs.
It arrived damaged. A chip from the factory, on the edge of the rim.
I contacted the seller and they were helpful from the start. They sent an email to Villeroy & Boch, who agreed to send a replacement.
The replacement arrived, and upon opening, shock and anger, were my thoughts.
It too was chipped, and in an almost identical place than its predecessor.
My thoughts are the mechanism that lifts the plates by way of suction, had perhaps, a faulty or missing rubber cup.
The result the body of the device, made of a metal, struck the edge each time it picked one up.
Once again, contact with the seller has been nothing but smooth and a refund is on its way.
The taste left in my mouth from this experience is made all the more bitter because of the emotional investment I made into choosing this gift.
Villeroy & Boch, I believe have exploited the season, and trashed it.
Imagine buying one and not checked, but sent it on. The loved one would be both upset, and left wondering, should they tell you or not.
All because they can.
Thank you. Stay safe, yeah!
Welcome @MickyF1.
On line buying can be a rewarding experience. In you instance not so?
It may assist others to known who the helpful seller is? Assuming it is not the brand.
Villeroy & Bosch also sell direct from an Australian web-site.
https://www.villeroy-boch.com.au/c/all-christmas-products/
It was purchased from Kitchen Warehouse. I have no problem with them whatsoever. They’ve been more than helpful and understanding in the issue.
The refund for the purchase has already been received.
The purchase, and replacement was sent from Villeroy & Boch.
It’s a numbers game for them, especially at this busy for most, hectic for some, time. High volume seconds on special, without the consumer knowing they are in fact buying damaged goods.
Deceitful practice, pure and simple.
Special in retail, from biscuits to high end goods, often are seconds.
Thank you.
Rather than deceitful it could be so simple as a warehousing or packaging problem or the container got dropped or banged into to cause every item inside to be damaged in a similar manner.
For context in a grocery sometimes there will be a box of [somethings] where every package in the box has the same dent. It routinely happens with jugs of milk where there is a similar dent in each jug.
A few years ago I had a shower arm replaced under warranty and the new one had a significant dent in it. This was a fairly weighty and robust shower arm. The faulty replacement was itself promptly replaced with a good one.
Reality is packers assume an unopened box has good product inside; most companies do not check every individual box.
Welcome to the community.
I have changed the title of your post slightly for two reasons.
Firstly, there is no evidence that Villeroy and Bosch deliberately tried to sell faulty product; it could have just been a manufacturing or processing fault as @PhilT pointed out.
Secondly, the modified title opens the discussion out more for others to contribute.
