I have been asked to pass on the following by a friend:
I purchased a new limited edition powder blue “platinum +” hair styler at a cost of $385 (incl $10 postage) from GHD as a gift for a family member, to match their new bathroom decor.
The item was registered with GHD’s website for warranty.
The item arrived as expected, but it soon became obvious after a few uses that it was faulty. The item was reported to GHD and sent back after they provided a returns label to send postage paid.
2.5 weeks later, a SMS was sent to me to say they had received the item & it my request (replacement) would be actioned. Another month went by without a replacement arriving.
I called to discuss the replacement’s whereabouts, and the operator agreed that they had no idea why another had not been sent.
I was told that the limited edition powder blue “platinum +” hair styler is no longer available & they were going to send another (not limited edition) black model which we didn’t desire. Had I wanted to buy a readily available black model, I could have gone out and bought one.
Clearly no attempt had been made by GHD to source a replacement limited edition powder blue “platinum +” hair styler from one of their stockists, despite them being listed as being still available from retailers selling the GHD products.
So a total of over 7 weeks later, no replacement has been received.
An unimpressed email was sent to the company after this poor customer service. No reply has been received.
Watch this space 
It should be noted that a $375 hair styler is at the very top end of the market, and was only purchased because it was the family member’s favoured colour and matched the bathroom’s decor.
